Nettipoika Sites — support
Finnish and English support and appeals use timo@nettipoika.fi. The support hours are Finnish business days, Monday to Friday 09:00–16:00 Europe/Helsinki, excluding Finnish public holidays, with a best-effort first response target of two business days rather than an SLA or 24/7 promise. Included support covers account, billing, API, platform, deployment mechanism, availability, backup, recovery, export, and diagnosis of whether a problem belongs to the platform or customer code. Customer-code debugging, content editing, dependency repair, migration repair, and custom development are quoted separately. Never send passwords, tokens, payment-card data, or private keys in support messages.