Your subscription, cancellation and data retention

Cancellation and retention

Cancel renewal in the dashboard; access continues to the period end. Failed payments have a 7-day grace period. Primary site data is retained for 30 days after suspension. Service-managed deletion snapshots expire within 35 additional days. Separate restricted disaster-recovery archives may retain deleted data for approximately six months. Deletions are reapplied before restored data returns to use.

Consumer withdrawal

Before ordering, you receive withdrawal information and a model form. Starting service during the 14-day period requires a separate request.

Acceptable use

Illegal content, attacks, malware, spam, credential abuse and resource mining are prohibited. Hard safety limits protect other customers.